Finance and Accounting

Order to Cash

Order to Cash (OTC) is often challenged by siloed operations and inefficient processes, but the required transformation can be daunting. For over 19 years, Genpact has designed, transformed, and run intelligent finance and accounting (F&A) operations across industries, deploying advanced operating models for OTC that reduce days sales outstanding (DSO), limit revenue dilution, improve cycle times, reduce costs, and boost customer satisfaction.


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Genpact is a leading business-to-business OTC solutions provider, working in 24 languages from 17 delivery centers around the world, processing orders worth $20 billion every year, and managing $100 billion in accounts receivable (AR).

At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. Our approach reimagines organizations beyond the front, middle and back office to deliver end-to-end digital solutions that deliver business outcomes.
Our OTC experts use Genpact's proprietary Digital Smart Enterprise Processes (SEPSM) framework that reimagines key business outcomes, such as speed, agility, smart decisions, risk, and customer experience, beyond best-in-class. These smarter processes and analytics are supported by Genpact's Systems of EngagementTM for OTC, which provide an agile solutions layer that seamlessly integrates with clients' systems of records. This architecture delivers a single source of the truth for financial data, eliminating silos and shortening OTC cycle times.

Genpact OTC services include:

  • Customer master data management and contract administration
  • Credit management services and contract management services
  • Order management/fulfillment
  • Billing and invoicing
  • Electronic invoice presentment and payment 
  • Business-to-business collections
  • Cash applications
  • Deductions and exception management
  • Dispute management


Genpact uses smart OTC processes to drive working capital improvements, tighter policy compliance, and faster cycle times, producing better cash flow and more effective service.

Insights from Genpact

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