Finance and Accounting

Order to Cash

Order to Cash (OTC) is often challenged by siloed operations and inefficient processes, and the required transformation can be daunting. For over 16 years, Genpact has designed, transformed, and run intelligent finance and accounting (F&A) operations across industries, deploying advanced operating models for OTC that reduce days sales outstanding (DSO), limit revenue dilution, improve cycle times, reduce costs, and boost customer satisfaction.


Genpact is a leading business-to-business (B2B) OTC solutions provider, working in 24 languages from 17 delivery centers around the world, processing $40 billion in orders every year and managing $100 billion1 in accounts receivable (AR). Our approach combines smart processes, analytics, and technology to lower DSO, unlock working capital, and create seamless, effective operations across the enterprise - able to sense, act and learn from their actions, making our clients' operations truly intelligent.

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Our OTC experts use Genpact's proprietary Smart Enterprise Processes (SEPSM) framework to link key process drivers to business outcomes and drive continuous improvement. These smarter processes and analytics are supported by Genpact's Systems of EngagementTM for OTC, which provide an agile solutions layer that seamlessly integrates with clients' diverse systems of records. This architecture ensures a single source of truth for financial data, eliminating silos and shortening OTC cycle times.

Genpact OTC services include:

  • Customer Master Data Management/Contract Administration
  • Credit Management Services and Contract Management Services
  • Order Management/Fulfillment
  • Billing and Invoicing
  • Electronic Invoice Presentment and Payment (EIPP)
  • Business-to-Business Collections
  • Cash Application
  • Deductions Management/Exception Management
  • Dispute Management

1 All amounts given are in U.S. dollars unless otherwise noted


Genpact uses smart OTC processes to drive working capital improvements, tighter policy compliance, and faster cycle times, producing better cash flow and more effective service.

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