Finance and Accounting
Order to Cash
Order to Cash (OTC) is often challenged by siloed operations and inefficient processes, but the required transformation can be daunting. For over 19 years, Genpact has designed, transformed, and run intelligent finance and accounting (F&A) operations across industries, deploying advanced operating models for OTC that reduce days sales outstanding (DSO), limit revenue dilution, improve cycle times, reduce costs, and boost customer satisfaction.
Genpact is a leading business-to-business OTC solutions provider, working in 24 languages from 17 delivery centers around the world, processing orders worth $20 billion every year, and managing $100 billion in accounts receivable (AR).
At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. Our approach reimagines organizations beyond the front, middle and back office to deliver end-to-end digital solutions that deliver business outcomes.
Our OTC experts use Genpact's proprietary Digital Smart Enterprise Processes (SEPSM) framework that reimagines key business outcomes, such as speed, agility, smart decisions, risk, and customer experience, beyond best-in-class. These smarter processes and analytics are supported by Genpact's Systems of EngagementTM for OTC, which provide an agile solutions layer that seamlessly integrates with clients' systems of records. This architecture delivers a single source of the truth for financial data, eliminating silos and shortening OTC cycle times.
Genpact OTC services include:
- Customer master data management and contract administration
- Credit management services and contract management services
- Order management/fulfillment
- Billing and invoicing
- Electronic invoice presentment and payment
- Business-to-business collections
- Cash applications
- Deductions and exception management
- Dispute management
Genpact uses smart OTC processes to drive working capital improvements, tighter policy compliance, and faster cycle times, producing better cash flow and more effective service.
MGM Resorts reduced collections cycle by 32% with Genpact Systems of EngagementTM for Accounts Receivable
A leading hospitality company used a decentralized, paper-intensive, manual AR process that delayed billing and impacted cash flow. Genpact deployed its Systems of EngagementTM OTC, AR Management Suite, which included EIPP, to streamline the company's workflow and drive electronic invoicing. By moving the entire AR function toward simpler, more standardized processes, Genpact's OTC solution increased productivity by 60%, reduced collections cycle time by 32%, and significantly improved working capital.
Additional cash flow in just six months from improved order management process
A leading manufacturer of jet engines for commercial and military aircraft used manual supply chain processes, which produced errors that led to a high percentage of AR under dispute, with subsequent slow payments. Genpact's procurement and supply chain management solution reengineered the entire upstream order management process to prevent errors and proactively resolve disputes, resulting in a positive cash flow impact of $8.5 million within six months.
Streamlining operations across 25 countries adds over $1 million per year for one business unit
The financial services unit of a major business conglomerate needed to consolidate operations and streamline the invoice-to-cash function across 25 countries to improve effectiveness and efficiency. Genpact created a hybrid operations model that drew upon the skills of both Genpact and the client to create an enterprise process for collections and cash applications across geographic units. This saved the business $1.3 million per year in operational costs.
Increase of 147% in collections productivity without additional staff for industrial manufacturer
Oldcastle Precast needed greater operational effectiveness and clearer enterprise-wide insight into credit and collections operations. By providing a standard Systems of EngagementTM for operations across all regions and using analytics to create effective, risk-based collections strategies, Genpact's OTC services helped this company increase collections productivity by 147% without adding staff, reduced DSO by 10%, and shortened dispute resolution times by 90%.