Late Stage Collections

Our specialized multilingual collections professionals prepare over 40,000 contacts per day to optimize our dialer strategy. We offer focused late stage collections that utilize payment-restructuring plans for greater collections results. These plans offer online payment options for future payments, streamlining the process for the customer and optimizing the debt collection process.


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Genpact relies on a strong mix of analytics and processes to focus on late stage collections and improve results. We make outbound calls to customers who have been delinquent for a significant period of time (usually 4-7 months), focusing on negligence and reducing losses. Through behavioral scoring and analytics, we identify the accounts with a high probability to charge off in the next 60 to 90 days. We offer settlement programs based on risk score and balance at risk for a potential drop of 26 basis points in charge-off rates.


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