What We Do
Generating impact for sophisticated, complex enterprises
We put digital technology and analytics to work. Our experience demonstrates that advanced business processes and operations can generate material impact. They help our clients control cost and capital intensity, strengthen market engagement, support organizational transformation, and manage risk and compliance. In doing so, they make our clients more competitive. It is this focus that has enabled us to transform the business process services space in only a few years.
Digital
Explore Genpact Digital, driven by our products and consulting which are powered by Genpact Cora.
Digital
Genpact Digital builds on our foundation of deep process experience in industry and functional domains, along with our patented Smart Enterprise Processes (SEPSM) framework. It combines advanced technologies and powerful actionable analytics for rapid digital transformation at scale.
Genpact Cora
Genpact Cora is an AI-based platform for digital transformation. It’s a modular, interconnected mesh of flexible digital technologies that span from robotic automation to machine learning.
Analytics
Genpact provides a range of analytics services, including outsourcing, from basic data management to sophisticated analytics consulting addressing proactive risk management, enhanced operational efficiency, ongoing market intelligence, and as a result, smarter decisions that drive cost reduction and revenue maximization.
Digital Consulting
Digital consulting offers a flexible option for clients to harness leading-edge technologies to reimagine how they drive transformative impact.
Digital Solutions
Genpact Digital solutions help organizations realize rapid time-to-value and optimize operational performance and business agility.
Industries
Explore Genpact's solutions by industry.
Banking & Financial Services
Genpact Banking Services combines our process excellence with analytics and IT solutions to help reduce costs and enhance business efficiency.
Capital Markets
Genpact helps organizations achieve operational excellence, transforming businesses to become more competitive by coping with cost and regulations pressures without limiting growth opportunities.
Consumer Goods
Genpact works with more than 30 consumer goods enterprises delivering close to US$500 million in annual business impact across range of a client-focused services, including trade promotions, order management, master data management, supply chain management, finance and accounting, business process transformation, and domain-specific analytics.
High Tech
Genpact works with over 20 leading high tech clients across the globe, enabling them to increase agility, target growth opportunities, and achieve cost optimization through a combination of process, analytics, and technology supported by advanced operating models.
Insurance
Genpact's insurance business process solutions, including outsourcing, technology, and transformation, can create an advantage in day-to-day operations and offer a solid foundation for profitability and growth by helping clients enter new markets, meet regulatory requirements, and maintain customer loyalty through new products and superior service.
Industrial Manufacturing
Thanks to our heritage as part of General Electric (GE), Genpact understands the industrial manufacturing business better than any other provider and currently works with close to 200 manufacturing and services organizations, including three of the top ten conglomerates and two of the top three logistics services providers across a range of business process services, including transformation, technology, analytics, and outsourcing.
Life Sciences
With roughly a dozen of the top 25 global life sciences companies as clients, Genpact helps pharmaceuticals and medical devices companies evolve their operations through advanced operating models that leverage technology and analytics to enable smart processes.
Automotive
Genpact’s global automotive business process solutions include Finance & Accounting, Supply Chain Management, Smart Decision Services, and others.
Chemicals
Genpact provides a comprehensive suite of BPO, Analytics and IT services and solutions to chemical companies.
Energy
With its diverse offerings, Genpact penetrates multiple businesses across the energy value chain, from oil and gas to power generation OEMs, energy services, and transmission and distribution.
Healthcare Payer
Genpact partners with over 70 healthcare companies, including the top four US national payers, harnessing best practices and deep domain expertise across the continuum of care delivery—payers, providers, and life sciences and durable medical equipment providers.
Healthcare Provider
Genpact partners with more than 70 healthcare clients enabling them to focus on patient care, while we help reimagine their operations to reduce costs, drive customer satisfaction, deliver quality care, and manage risk and compliance.
Hospitality
Genpact can provide end-to-end solutions to the Hospitality and Travel companies industry including hotels, restaurants, casinos, online travel agencies, airlines and car rental companies. Our services are a mix of core business process and hospitality IT solutions.
Media & Entertainment
Genpact provides a comprehensive suite of services and solutions to the media and entertainment industry.
Regulatory Affairs
To better achieve compliance and faster product approvals, we design, transform, and run regulatory affairs processes for our clients, using advanced organizational models, technology and analytics, focused to where they can deliver the most impact.
Retail
Genpact's deep retail expertise and experience helps retail companies combat the twin pressures of competition and consumer price sensitivity by improving the targeting of promotions to the customers, increasing customer loyalty, and improving the performance of key processes to eliminate bottlenecks and increase satisfaction.
Telecommunications
Genpact powers global telecommunication companies through smarter processes to drive effectiveness and smarter analytics for intelligent decision making to deliver outstanding, sustainable customer satisfaction.
Transportation & Logistics
Genpact’s global advanced-operations model help Transportation & Logistics companies achieve cost visibility and optimization, enhanced profit margins, increased supply chain effectiveness, and faster speed to market.
Business Services
Explore Genpact's global service offerings across industries.
Finance and Accounting
Genpact Finance and Accounting solutions help CFOs design, transform and run their processes and operations, to realize their finance transformation goals.
Omnichannel Customer Service
Genpact's Omnichannel Customer Service solutions generate business impact, such as more efficient lead generation and customer experience management across multiple channels, including web and voice.
Enterprise Application Services
Genpact has one of the largest information technology services practices in the world, and our approach is unique as it aligns all interventions to business outcomes and related business processes.
BPaaS
Genpact BPaaS solutions offer end-to-end transparency and fast access to best-in-class processes, state-of-the-art infrastructure, and highly trained staff
IT Managed Services
Genpact helps clients apply technology in the most effective and targeted way, helping them to navigate the complexity of legacy systems while enabling innovation.
Procurement
Genpact combines procurement and supply market expertise, process excellence, and digital technologies to help clients transform their procurement capabilities and deliver absolute profit growth.
Transformation & Consulting
Genpact’s Transformation & Consulting team is uniquely positioned to see and understand global business enterprise data streams and workflows end-to-end, from internally managed segments to outsourced elements, and back.
Collections
With unique capabilities combining industry-specific process management and globally talented workforce, patented technology, and analytics, Genpact has developed a comprehensive approach to collections which diminishes revenue loss while enhancing the customer experience.
Aftermarket Services
Genpact offers a unique model for aftermarket services that focuses on maximizing service revenue and reducing service costs to make Aftermarket Services a profit center.
Risk & Compliance Services
Genpact enables an integrated approach to managing risk and compliance, and strengthening an organization's risk culture. We combine our extensive capabilities with digital technology and domain experience to help businesses identify, mitigate, and report on operational, financial, compliance, and IT risks.
Human Resource Services
Genpact Human Resource Outsourcing services help HR leaders shed administrative worries to focus on strategic talent initiatives that drive sustainable growth.
Industrial Solutions
Genpact provides integrated engineering and industrial asset optimization services and solutions to our clients.
IT Infrastructure Services
Genpact’s IT services have incorporated automation, simplification, documentation and controls, quality support, and industrialized reviews into our operating model. This combines Six Sigma, Lean, and RCCA (root cause corrective action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement.
Learning & MarComm Services
Genpact's Learning and MarComm services are delivered with the same dedication and customer-centricity that made us a frontrunner in the industry, helping our clients to exponentially increase the success of their learning and training initiatives as well as in providing marketing collateral materials.
Master Data Management
Genpact's Master Data Services ensure you focus on the areas that deliver the most business impact to reduce the total cost of operations, deliver more accurate reporting, improve regulatory compliance, and enable better business outcomes.
Media Services
Genpact has a 50-50 joint venture with South Asian broadcaster New Delhi Television (NDTV)—NGEN Media Services. NGEN delivers diversified services that enable content owners and creators to produce, manage and repurpose media with increased efficiency. It currently services several major media corporations across the globe.
Supply Chain Management
Genpact's supply chain solutions, guided by its unique Lean DigitalSM approach and delivered through innovative business models such as GBS, have delivered over $23 billion in business impact to clients by increasing visibility into the supply chain.
