Banks reimagine the operating model of the future
Read the new report from the Genpact Research Institute
Realigning front, middle, and back office operations in order to reap the benefits of a digital business model
There is no longer any doubt that the banking industry is facing the threat of significant disruption. Now, the critical questions are which areas, to what degree, and, most importantly, what needs to be done. Although much has been written about new models for customer engagement, in particular those championed by new, technology-focused entrants, the so-called middle and back offices with their legacy systems and processes have only just begun to come into focus.