Assessing digital impact across insurer and channel operations

A study by the Genpact Research Institute and ACORD


Genpact and ACORD asked 113 insurers, brokers, agencies, and wholesalers to rate their ability to achieve positive business outcomes over a range of digital technologies and functional areas.

While the industry works to deliver greater customer insights, reduce costs, increase customer value, and manage risk; it is clear that many look to digital for solutions. However, with a majority of respondents indicating that they have not unlocked the power of digital to deliver positive business outcomes, it is clear that firms across the industry need to find ways to solve for key barriers, such as legacy systems and processes, that are preventing the effective use of digital technologies.

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