Transforming insurance operations through advanced operating models

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Executive summary

Insurance executives believe there is untapped potential for advanced operating models to address complex strategic enterprise challenges.

About the research

Genpact commissioned a research project conducted by an independent research firm. The goal was to assess the potential for new operating models across a wide spectrum of industry sectors and functions. More than 900 senior-level executives completed the survey. Respondents were screened based on their ability to materially influence functional decisions. The survey findings complement other research and insight derived from Genpact’s experience in designing, transforming, and operating business processes and operations.

This document presents findings drawn from 95 senior executives in the insurance industry including 52 operations executives.

Transforming insurance operations through advanced operating models

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