Report

The impact of technology on business process operations

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We are entering a time in which new yet robust technology is capable of multiplying operations’ impact in addressing the numerous challenges that large enterprises face. However, this independent research commissioned by Genpact reveals that the applicability and impact of these technologies is not uniformly high, and is dependent on understanding which technology interventions – coupled with process engineering and organizational redesign are most impactful.

The impact of technology on business process operations

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