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Genpact analytics services named as a leader in IDC MarketScape report

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Find out why Genpact has been named as a “leader” in worldwide business analytics services providers in the IDC MarketScape “Worldwide Business Analytics BPO Services 2014 Vendor Assessment” report.


Genpact is a recognized global leader in business analytics services for corporations in a broad range of industries, including banking and financial services, healthcare, life sciences, consumer goods, industrial manufacturing, and high tech. Over the last 15 years, it has developed “a range of analytics solutions and services for global corporations to generate insights that help them make smarter business decisions.”

These are among the conclusions of the latest survey and analysis from International Data Corporation (IDC), the 50-year-old, Framingham, Mass.-based global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. The IDC study “IDC MarketScape: Worldwide Business Analytics BPO Services 2014 Vendor Assessment”(doc. #249299, June 2014) based its conclusions on “detailed surveys and interviews with vendors, publicly available information, and end-user experiences,” the company said.

Genpact’s vision, according to the report, is to help its international clients create, enhance, and integrate high-impact, high-value analytics throughout their operations. The “Industrialization of Analytics,” as Genpact calls it, is strengthened by its extensive experience and industry knowledge coupled with its ability to successfully integrate processes, analytics, and technology solutions. The end result is improved decision making at all key operating levels.

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The study concluded that “Genpact has continued to build substantial scale and expertise as a third-party analytics provider” with nearly 6,000 people specializing in providing analysis and business process outsourcing (BPO) services globally. “It primarily focuses on optimizing ‘data to insights’ and ‘insights to action’ processes to deliver insights for faster decision making at shorter ROI cycles,” the IDC MarketScape said.

It points to Genpact’s Smart Decisions Lab as a “unique innovative ecosystem with a strong foundation of technology and cutting-edge analytical skills.” The Lab is a collaborative platform that offers cutting-edge analytics development to help clients solve complex business issues, and create processes and methodologies to mobilize and monetize those solutions.

The IDC MarketScape found that Genpact has produced successful results with clients in important areas including big data, packaged reporting, prediction and optimization, mobility, cloud, data quality, and master data management. Genpact’s most important strengths include its project and data management skills, according to IDC interviews with clients.

The IDC MarketScape said its assessment offers a rigorous and comprehensive analysis of what clients can expect from Genpact and other business analytics BPO services market leaders. These leaders, for example, offer talent management strategies as part of their analytics packages designed to help clients “attain, train and retain top talent” since business analytics practices generally predict a growing industry skills gap. According to the study, BPO market share leaders are, and will be, those that deliver a strong and comprehensive, client-centric package of services aimed at all elements of the business value chain.

Excerpt: Worldwide Business Analytics BPO Services 2014 Vendor Assessment, by Mukesh Dialani, June 2014, IDC #249299. The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market, and business execution in the short term. The Strategy score measures the alignment of vendor strategies with customer requirements in a three- to five-year timeframe. Vendor market share is represented by the size of the circles.

For more information, contact, analytics.marketing@genpact.com and visit, genpact.com/what-we-do/capabilities/analytics

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