Executive Summary: Transforming banking operations through advanced operating models

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Executive summary

According to recent research, banking executives believe there is untapped potential for advanced operating models to address the most strategic enterprise challenges.

About the research

In 2014, Genpact commissioned a research project conducted by an independent research firm. The goal was to assess the potential for new operating models across a wide spectrum of industry sectors and functions. More than 900 senior-level executives completed the survey. Respondents were screened based on their ability to materially influence functional decisions.This analysis complements other research and insight derived from Genpact’s experience designing, transforming, and operating business processes and operations.

This document presents the findings drawn from 238 senior executives engaged in the banking industry. They are predominantly located in North America (81%) and come from companies with more than 10,000 employees (see Figure 1). More than 70% of the banks covered by the survey offer both retail and commercial services. The sample includes 201 banks that offer retail services and 206 that offer commercial services.

Transforming banking operations through advanced operating models

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