Everest Group names Genpact a leader in banking BPO Digital Capability Platform (DCP) solutions

Underlining a necessary shift to a digital-first banking BPO model, Everest Group's PEAK Matrix 2019 banking industry assessment singles out Genpact for holistic solutions covering the entire banking value chain. The consultancy cites Genpact's strong domain expertise, as well as its use of advanced analytics and tools that deliver insights, improve business outcomes, and bolster customer experience.