Case Study

How supplier recovery and optimized claims management process for a large industrial manufacturer leads to savings

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A global, multibillion-dollar industrial company that manufactures transportation machinery

Business challenges

Sub-optimal warranty claims management due to:

  • No specific system(s) or report(s) to track the part failure during the warranty period
  • Manual process of identifying parts and claims submission led to delays and leakages in claims processing

Genpact solution

  • Digitized a process for claims submission along with opportunities and quantified value (in $)
  • Developed an automated workflow to submit all warranty claims
  • Created visual scorecards to provide breakdown of claims at the customer, site, and part level
  • Provided dashboards to track the details of part failure during the warranty period, claims submitted, and the total value of the impact

Business impact delivered

  • $3.8 million savings through improved supplier recovery
  • Timely and accurate failure information available to the manufacturer and the supplier, resulting in proactive replacements/repairs

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