Global office equipment financier
Banking and financial services
Genpact plugged the revenue leakage; provided audit mechanism for existing systems
- Cash flow and liquidity
- Growth and scalability
- Standardization and simplification
A global office equipment financier had incorrect discounts being auto-generated by their system leading to revenue losses. Genpact was engaged to find the root cause and solution to plug revenue leakages.
- The “Upgrade to keep” quote process was inaccurate
- Loss limit generated was greater than allowed limits
- No system was in place to audit accuracy of the system generated quotes and discounts
The Genpact team:
- Identified system errors and provided immediate corrective actions to the business
- Implemented a robust audit process to verify the correctness of the discounts generated for each quote
- Developed a new process to override system discounts manually and input correct values
The new processes improved “Upgrade to keep” quote accuracy from 90% to 100%, provided a direct audit of system generated discounts, and reduced revenue leakage by $1 million annually.
For more information, contact, firstname.lastname@example.org and visit, genpact.com/what-we-do/industries/banking-financial-services