Case Study

17% Reduction in Call Volume by Improving Call per Subscriber from 0.64 (Oct-Nov'11) to 0.53 (May-June'12)

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A leading telecom player in India, received much higher calls in one of their circles in comparison to others. Genpact diagnosed and solved for the problem resulting in significantly reduced calls per subscriber.

17% Reduction in Call Volume by Improving Call per Subscriber from 0.64 (Oct-Nov'11) to 0.53 (May-June'12)

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