Reengineering

The Genpact Reengineering team is comprised of Lean Six Sigma process improvement experts embedded at client locations on every continent (except Antarctica). This group was created to help companies improve the 80 percent of business process flows that must always be managed internally, as well as the 20 percent that lend nicely to outsourcing. Its ability to look at process end-to-end—from internally managed segments to outsourced elements and back again—enables Genpact to deliver more “complete” transformations and glitch-free transitions.

Fully 50 percent of Genpact’s Reengineering ranks are Six Sigma Black Belt or Master Black Belt certified. And as a significant part of most new client engagements, its team members bring a number of valuable skills to the table. They include: As-is Process Assessments; Gap or “Break” Analysis; Data-Matrix Building; Metrics “Dashboard” Development; Stakeholder-Orientation Programming; Change-Management Training; and Predictive Modeling.

The Reengineering expertise is routinely applied to process areas such as Procure to Pay, Order to Cash, Collections, Contract Management, Order Fulfillment, and Record to Report. This expertise has also been applied successfully to specialized services like Sales Force effectiveness and Healthcare services.

Creating smaller, smarter process infrastructure and sleeker process flows is the mandate of the reegineering team. It aims to show clients how they can “shrink” (non-core processes) to “grow” (i.e., invest more time on core competencies, comfortable in the knowledge that backroom performance is improving). On that score, the team has an impressive track record. Read more about the business impact we have generated for some of our clients here.