With years of experience in this area, Genpact is a leading service provider in technical and product support. We offer a remote multi-channel, multi-lingual service enhanced by our history of Lean Six Sigma, analytics and cross functional operational experience. Our global product support desk receives, tracks, and solves end-customer issues, delivering year-on-year productivity that enhances customer satisfaction and reduces our clients’ total cost of operations. This commitment to business impact ensures productivity improvements in technical support, contract management, logistics management, customer relationship management, business management, reporting and analytics.
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The Genpact approach is based on deep domain expertise and the right blend of operations and technical skills. We provide a strong customer focus from global centers in the Philippines, India, Romania and China with the ability to receive inquiries through multiple channels including voice, email, web, chat and self-help.
Our multi-channel support relies on technology expertise in solutions such as in-house service management for transparent workflow and customized reporting. We can easily integrate our technology with existing customer systems for tighter focus on security, improved compliance and reduced costs as well as robust disaster recovery and business continuity planning mechanisms.
With a process driven focus, Genpact delivers business impact via its robust support using Lean Six Sigma analytics and a commitment to reduce total cost of operations through increased efficiency. With operational practices proven to drive service level adherence and increased offshore leverage, Genpact leads the way in cost effective technical and product support solutions.