At Genpact, we understand that customer service is not simply a byproduct of having customers, but rather the cornerstone to retention, loyalty and long term revenue growth. We combine our in depth operational knowledge of business process management with the right people to deliver customer care that exceeds your clients’ expectations. With our innovative client analytics and reengineering capabilities, we assist in solving customer care issues at their core to understand your customer population. In addition, our automated solutions can help reduce incoming call volumes, reserving voice calls for high priority or complex services and delivering results that drive revenue and business growth.
Our Customer Care solutions can be customized and delivered from our worldwide delivery centers for the right combination of near-shore, onshore and offshore services. With our global presence and multilingual support, we provide customer care 24 hours a day, every day, while lowering operating costs, enhancing revenue opportunities and optimizing customer satisfaction. At Genpact, our goal is to provide high quality service that meets or exceeds customer expectations the very first time, every time.