Achieving World Class Effectiveness in the OTC Process—Even in Uncertain Economic Times
The shock of the near financial collapse, combined with continued high unemployment, has placed significant pressure on companies to preserve cash and weather a slow recovery. OTC has traditionally been seen as a back-office process, but when transformed properly, can actually increase sales and profits in addition to strengthening a company’s cash position. However, OTC is a fairly complex business process chain and organizations face a myriad of challenges when setting out to transform it. In this white paper, Prakash Hariharan—Genpact's OTC SEPSM Leader—sheds light on the subject.
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