Please fill in your details to access the resource First Name Last Name Title Email Address Company Channel Agnostic Customer Service Platform These are interesting times for managing customer service. On one hand, web and telephony based tools increasingly allow customers to self-serve more quickly and efficiently than if they waited on call-center staff for help. On the other hand, smart phone innovations are making it possible to serve customers in highly intuitive and effective ways that were unimaginable a few years ago. Click to Download The Future Ready Enterprise - Making Your Run at Tomorrow The lack of certainty about the future is prompting businesses to hesitate in making bets on tomorrow. Enterprises that use Analytics and Technology to address business challenges have a tremendous competitive advantage. However, both Analytics and Technology must be used to rigorously re-engineer processes so that the need to address longstanding challenges is eliminated altogether. This paper discusses the need, the roadmap and critical success factors of becoming a true Future Ready Enterprise. Click to Download From efficiency to effectiveness - transforming the finance delivery mix: a CIMA Genpact report Transformation evolution: senior management foresee a need to switch finance function resources into management support and performance management services and away from accounting operations to better fulfil the organisation’s goals and objectives. Read the CIMA - Genpact report to gain insight into what over 3000 finance leaders think about their role in moving from an efficiency focussed organization to an effective organization for superior business performance. Click to Download Six Ways to Boost Service Profitability and Customer Satisfaction Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six strategies to improve aftermarket service operations”. Click to Download Getting Ahead of the Competition: Maximizing SEPA Business Benefits Through OTC Transformation The introduction of Single European Payments Area (SEPA) is the most important initiative implemented within the payments landscape since the introduction of the euro in 2002. SEPA aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe as quickly, easily, and inexpensively as if they were operating within their own home market. SEPA includes the 27 European Union member states, Norway, Iceland, Liechtenstein, Switzerland and Monaco. Click to Download More White Papers:   1  |   2  |   3  |   4  |   5  |   6  |   7  |   8  |