Please fill in your details to access the resource First Name Last Name Title Email Address Company How Procurement and Finance Executives can create bottom line impact from Source to Pay Enterprises often focus too narrowly on cost savings and lose sight of critical measures such as improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This white paper from Genpact highlights how CFOs and CPOs can deliver bottom line impact by setting cost-savings and spend under management (SUM) objectives, managing the spend portfolio effectively, setting organizational and policy frameworks, and partnering with third-party service providers to achieve desired results. Click to Download Achieving World Class Effectiveness in the OTC Process—Even in Uncertain Economic Times The shock of the near financial collapse, combined with continued high unemployment, has placed significant pressure on companies to preserve cash and weather a slow recovery. OTC has traditionally been seen as a back-office process, but when transformed properly, can actually increase sales and profits in addition to strengthening a company’s cash position. However, OTC is a fairly complex business process chain and organizations face a myriad of challenges when setting out to transform it. In this white paper, Prakash Hariharan—Genpact's OTC SEPSM Leader—sheds light on the subject. Click to Download Driving Hospital Performance to the Next level While the healthcare industry has advanced enormously in terms of technology and pharmaceutical development, there has been little change in the processes deployed by healthcare providers over the last several decades. This paper presents Genpact's findings from applying Lean using its proprietary methodology of Smart Enterprise Processes (SEPSM) to specific processes in Indian hospitals. Click to Download Six Keys to a Successful BPO Transition What strategies did eBay use to ensure its business processes could support the company’s fast growth? It faced a challenge in meeting eBay sellers’ expectations of instantaneous payment. eBay turned to outsourcing for a solution that would handle the exponential transaction accounting needs. The migration of this and other business processes to BPO provider Genpact was not without challenges. This white paper shares the lessons and best practices learned during the transition to outsourcing. It also discusses how the parties defined success and how they measure it. Read this paper to learn how to avoid factors that often cause business problems during the outsourcing transition phase. Click to Download Top Ten Things to Consider When Selecting an Outsourcing Destination For many companies, the discussion about outsourcing is no longer 'why' or 'what' and has turned to 'where'. As options increase worldwide, the service delivery location assessment becomes a major component of the provider selection process. The goal is to identify the location that will yield the maximum strategic benefit—combining the best talent, cost structure, and infrastructure with minimum risk. This paper discusses 10 decision factors around selecting the optimal location and provider. The factors are derived from the successful decisions made by over 400 clients of Genpact in globalizing across its 39 global delivery centers. Together, these factors create a structured way of approaching the complexities of selecting a BPO partner. Click to Download More White Papers:   1  |   2  |   3  |   4  |   5  |   6  |