As a learning organization, where knowledge transfer is key to managing business processes, Genpact is pleased to offer a selection of white papers, newsletters, articles and digital media on topics and trends pertinent to our industry. We welcome you to visit often as our knowledge center expands.

Please fill in your details to access the resource First Name Last Name Title Email Address Company Channel Agnostic Customer Service Platform These are interesting times for managing customer service. On one hand, web and telephony based tools increasingly allow customers to self-serve more quickly and efficiently than if they waited on call-center staff for help. On the other hand, smart phone innovations are making it possible to serve customers in highly intuitive and effective ways that were unimaginable a few years ago. Click to Download   Genpact Connects - March 2010 Read the first edition of Genpact’s quarterly customer newsletter of 2010. This edition is dedicated to SEPSM and carries a host of features such as The SEP Virtual Roundtable, SEP in Action, Real World Impact, and SEP in the News. The highlight of this issue is the Customer Speak section with Sena Kwawu and Paul Gomez, Genworth. Click to download   Turning BPM into a strategic capability: Forrester Research Forrester recommendations for those who are looking to embark on enterprise-wide BPM programs with learning’s drawn from Genpact’ s experience and expertise in this space. The Analyst also talks about SEPSM methodology and emphasizes the deep BPM knowledge and HR processes it has built upon GE’s Six Sigma heritage. Genpact is referred to as a mature business process and technology management provider and based on Genpact’ s experience, Click to Download   Improving working capital for a global Chemical major Genpact helped a global chemical company improve its working capital through a 27 percent reduction in on-hand inventory carrying costs and increased inventory visibility. Click to Download   Setting your process optimizing sights to the ‘Future Ready’. Enterprise Technology Management (ETM) magazine interviews S Bala, Genpact’s Re-engineering Leader What is ‘Future Ready’ and why is it important for companies to be tuned into it. Hear S. Bala explain the concept and why companies will require aligning their process optimization strategies not for the immediate term, but for tomorrow’s objectives which are primarily growth and profitability. Click to Play Click to download mp3   Genpact Customers Talk About the Business Value SEP Delivers Genpact Customers Talk About the Business Value SEP Delivers Click to Play