Client Successes A snap-shot of some of our client successes in Reengineering: Procure-to-Pay Reengineering Using Lean Six Sigma, Genpact helps a major energy company renegotiate payment terms and change its pay-date calculation logic. P2P initiatives such as these helped the company realize $90 million in cash flow improvements in less than 12 months. Order-to-Cash Reengineering Repaired $8 million in revenue leaks for one large beverage company and realized $6 million in productivity savings for another one by improving its throughput yield. Collections Reengineering Genpact analysis for a UK waste management firm found 20 percent of customers were generating 80 percent of collections claims/queries. A rigorous focus on collections strategy and query management led to a potential cash-flow improvement of £5 million. Contract Management Reengineering With Genpact’s help, a $1.5-billion-plus wireless communications carrier found multiple instances of contract non-compliance. Lean analysis identified process improvements that could minimize leakage to the tune of $10 million through tighter controls and metrics. Order Fulfillment Reengineering In 180 days of working with a world leader in self-service automation to remove redundancies and inefficiencies, order-accuracy improved from 37 percent to 85 percent and the number of contracts unbilled beyond due date reduced by 50 percent. Record-to-Report Reengineering Genpact has been providing R2R services to an array of clients in Financial Services, industrial, healthcare and other sectors. Most notably, GE is one of our oldest R2R clients.