Order Fulfillment Reengineering A broken or poorly managed fulfillment process stream translates into a slower closing of business, and ultimately, much weaker positive cash flows. That is why we focus on understanding where order-accuracy or timeliness is being compromised. By fixing, eliminating, or reworking process steps and procedural protocols that lead to inaccuracy and delay, we help increase your deliveries, invoices and collections. Developing a system where all defects are visible and process breaks repaired end-to-end is important. However, experience has taught us to pay particular attention to “upstream” process issues. This is where early order-entry errors and delays can slow or halt process flow outright, often very much adversely impacting downstream process performance. Our Approach To fix breaks or improve oversight, our Lean Six Sigma trained process-improvement experts first train their attention on identifying major cash-flow leakages, and then reengineer processes as appropriate to fix and optimize performance. Client Successes In 180 days of working with a world leader in self-service automation to remove redundancies and inefficiencies, order-accuracy improved from 37 percent to 85 percent and the number of contracts unbilled beyond due date reduced by 50 percent.