Service Operations Genpact completes the customer-value chain by providing post sales support services with its end-to-end service lifecycle management capabilities. Genpact improves service efficiency and effectiveness by reducing the cost of service operations and improving service quality. Genpact supports the entire Service Operations cycle—from Service Planning, to Service Helpdesk and Service Fulfillment. These services are delivered from global locations in multiple languages. Our Approach Genpact drives increased customer satisfaction levels through: Deploying domain expertise and process management specialists in the system Conducting service diagnostics and benchmarking analysis Tracking and creating online dashboards on service performance metrics Leveraging technology partnerships for optimization—Axeda for Remote Monitoring services Service offerings: Service Planning and Discovery: Includes Parts Planning, Fields Operations Planning, Service Helpdesk, Contract and Warranty Management. Service Fulfillment and Knowledge: Includes Remote Installed Base Support, Field Service and Parts Management, Customer Loyalty and Billing, Service Analytics Client Successes Reduced warranty claims for a global engineering major: Accurate warranty payouts, 35 percent increase in disallowed warranty claims delivering business impact of $4.6 million. Reduced field inventory for a global healthcare major: Field inventory reduction by 44 percent delivering $28 million impact on working capital.