Forecasting & Planning Genpact’s Forecasting and Planning practice focuses on increasing forecasting accuracy, reducing inventory management costs, liquidating obsolete inventory, improving customer service levels, and optimizing capacity management. Genpact’s strong Analytics capabilities provide holistic demand forecasting and inventory optimization solutions. This helps companies manage inventories and develop more accurate forecasting despite fluctuating customer demand patterns. Our Approach Genpact delivers accurate forecasting and inventory optimization through: Its ‘Primary Customer Intelligence’ (PCI) model that combines first-hand customer behavior information with historical data, market intelligence, and micro- and macro-economic data Aggregating projected demand across all product portfolios and geographies Customized approach to inventory planning that factors variability within the planning cycle Creating visibility into inventory and stocking levels across the supply chain—a major challenge faced by best-in-class companies Improved visibility on material-scheduling enabling informed decisions Service offerings: Demand Forecasting: Includes forecasting for Parts, Revenue, Service Visits, and SKU/CBU. Inventory Optimization: Includes Visibility Management, Multi Echelon Stock Optimization, Multi Criteria Inventory Classification and Obsolescence Management. Client Successes Holistic sales forecasting for a major heavy equipment and services company: Improved forecasting accuracy by 13 percent in a quarter and reduced inventory and field service costs by 20 percent. Inventory optimization for a global engineering company: Reduced raw material inventory by 65 percent and improved raw material inventory turns from 12 to 17. Delivered business impact worth $29 million.