Genpact’s Order-to-Cash practice provides end-to-end solutions for the entire customer-to-cash lifecycle—driving transformation through our proprietary OTC platform suite, Akritiv and eBilling We manage upstream processes, often referred to as Order-to-Bill, that include setting up customers and their contracts, assessing credit risk, and managing order fulfillment. We also handle downstream processes, or Invoice-to-Cash, such as delivering invoices and receiving payments electronically, collecting, and applying cash payments and resolving customer disputes and deductions. 

Genpact has the largest business-to-business OTC operation in the industry. We have 3,000-plus associates around the globe managing more than $100 billion in revenue for our Customers. Our scale and unparalleled experience positions us uniquely to service a wide variety of industries, geographies and company sizes. And our onshore, near-shore and offshore service delivery options cater to a wide range of language, price and functional needs.