Oracle Practice Genpact’s Oracle practice combines people, process and technology to deliver tangible business impact and helps maximize enterprise systems utility. Genpact offers full implementation services in Oracle, from process consulting, ERP strategy scoping and planning, implementations to maintenance and support. We combine process and IT expertise, along with the Lean Six Sigma rigor, to help Oracle users focus on business improvements in a quick and cost-effective manner. Genpact is an Oracle Global System Integration (SI) partner. Genpact’s end-to-end service offerings for the Oracle practice include Process Consulting, Program Management Office, Implementations, Global Rollouts, Testing, Change Management, Upgrade Services, Integration Services, End-to-End Planning and Budgeting, Post Implementation Support and Strategic Assessments. Our Approach We help clients maximize their Oracle investments based on: Adoption of differentiated SLAs such as reduction of Average Daily Inflow Rate (ADIR) by 30-to-40 percent over three years, Production Schedule Attainment (PCA) greater than 99 percent Primarily fixed price implementation engagements with target SLAs—95 percent of fixed fee implementations are on time and within budget Strong team of skilled Lean, Six Sigma professionals Ability to leverage synergies in business process management, IT Solutions and Analytics to offer an integrated solution Robust methodologies and frameworks based on Lean, Six Sigma and CMMi models—AppreadySM, Transition toolkit, GenLeanTM, Automated Oracle Test Centers of Excellence (CoE) in Oracle Lease Management (OLM), Engineering to Order (EO), Oracle Process Manufacturing and Hyperion (OPMH) ERP Health Index (EHI) assessment methodology for existing ERP optimization and/or enhancement analysis Client Successes For a global manufacturing major, Genpact’s Oracle Application Management Support (AMS) optimized a highly complex IT environment of 650-plus applications, 1500-plus interfaces, 100,000-plus runs per day, 40-plus technologies, and 150-plus issues every day. We delivered a business impact of $6 million per year.