Property & Casualty Solutions: Complete Policy Administration and Customer/Agency Services As a pioneer in the business of managing insurance processes, Genpact helps companies achieve cost efficiencies and improve customer retention through its global expertise. This experience goes beyond cost effective measures to the heart of process management, with innovative analytics, people and technology delivering continuous process improvements. Our end to end solutions provide services such as: in force policy illustrations, coverage changes and fund re-allocations. With over 1,800 staff dedicated to Property & Casualty processing, we handle all types of insurance transactions from simple personal lines to complex commercial lines all the way up to reinsurance processing. Our Approach Genpact is dedicated to providing unparalleled depth and breadth in customer and policy servicing. Our end-to-end processing includes exceptional reengineering, analytic, compliance and technology capabilities delivered by a dedicated team of experienced professionals to handle all your major transactions. Sample transactions include: New business & quoting Endorsements Cancellations & reinstatements Claims Reinsurance including treaty Agency servicing Call center support in all major global languages We focus on seamless transitions and operations by utilizing an industry leading toolkit refined on over 3,000 successful migrations. This experience and our platform agnostic approach exemplify our determination to align with your administration platforms. Combined with extensive experience on leading platforms such as CSC and others, Genpact has a successful compliance record and audit results that are the same or better than pre-transition outcomes. With a comprehensive approach to reinsurance, Genpact’s end-to-end view of operations is ideally suited for all aspects of reinsurance including contract set-up, certificate verification, bordereau generation, cash application and disbursements. Our best in class attrition rates are due to industry leading practices including significant investment in industry training with our staff earning over 1,200 industry certifications. A competency and skills framework has been developed for the Property & Casualty industry, and training is required for supervisory managers as well as domain experts. This has led to a “License to Operate” methodology where training is mandatory for all associates, reinforcing our standard process excellence toolkits through on the job learning. With an emphasis on continuous process improvements, Genpact delivers business impact. Our end-to-end thinking is enhanced by our standardization, benchmarking, reengineering and analytics practices which provide measurable metric driven results. Adding in our unique gain share mechanism, we create real incentives and provide business impact that extends to the baseline as well as year-on-year productivity gains. Client Successes One of the industry’s fastest growing companies turned to Genpact to provide service levels to meet the increasing demand on their shared service center. Genpact responded by rapidly creating a dedicated 400-plus strong organization that exceeded tough SLA requirements as well as industry benchmarks. All of this was done while maintaining high quality and end customer satisfaction. Our focus on process excellence through an end-to-end process view incorporating Six Sigma and a strong business process management methodology has been cited by the client as reason for our—and more importantly—their success.