Reengineering Genpact’s deep process insights along with strong Six Sigma and Reengineering expertise, allows it to optimize end-to-end hospital operations that translate to identifiable bottom line results. Genpact has mapped 140 core processes that constitute 80 percent of the repeatable activities within a hospital. These processes cover the entire cycle of patients visiting for a treatment and hospitals getting the payment—called Visit-to-Cash. Our Approach Genpact improves core hospital processes resulting in enhanced efficiency and sustainable reduced costs. This is done through: Breaking down processes into three flows across different hospital departments: Patient flow, Supplies flow and Cash flow Conducting diagnostics for each flow and benchmarking performance Opportunity assessment and applying Six Sigma and Reengineering to deliver solutions for best-in-class performance Working closely with key stakeholders in hospital management to drive operational effectiveness and efficiencies Services offered End-to-end hospital operating system implementation Capacity optimization and asset utilization Patient and employee safety Training Client Successes Genpact increased financial and operational performance for Miami Children’s Hospital with a 15 percent increase in net operating margin with increased capacity and 18 percent decrease in patient wait times. Increased patient satisfaction rose by 3 percent. In the downloadable case study below, read how Genpact helps Miami Children’s Hospital (MCH) achieve 4x financial impact through superior patient experience and improved core clinical processes: The file '/UserControls/resource-download-sub-Faezal.ascx' does not exist.