Business Process Management In most hospitals, clinical processes encompass only 10-30 percent of total processes with non-clinical or back office processes making up the balance. Within this area lies an opportunity to dramatically decrease costs and increase efficiency through the adoption of alternative business models—this is the ‘Hidden Hospital’. Genpact leverages its proprietary scientific methodology, Smart Enterprise Processes (SEPSM), along with proven Six Sigma and Lean practices to unlock the ‘Hidden Hospital’ by deconstructing end-to-end hospital processes into three horizontal workflows with a focus on improving processes between different hospital departments: Patient flow Supplies flow Cash flow Our Approach Genpact’s proprietary SEPSM approach incorporates: An evaluation cycle that includes an on-site 'Diagnostic' assessment Current performance comparison versus industry benchmarks Prioritization of improvement opportunities and best-fit business model such as on-site, off-site, near-shore, offshore Implementation of solution design leveraging Shared Services Centers, Six Sigma, process insights, Reengineering and Analytics Client Successes Genpact has been working with leading hospitals to reduce cost, generate more cash and improve patient care. Recently, Genpact’s partnership with Miami Children’s Hospital won four 2009 Global Six Sigma and Business Improvement Awards from the Worldwide Conventions and Business Forums (WCBF). In the downloadable case study below, read how Genpact helps Miami Children’s Hospital (MCH) achieve 4x financial impact through superior patient experience and improved core clinical processes: The file '/UserControls/resource-download-sub-Faezal.ascx' does not exist.