Claims Administration Genpact, a leader in providing global business process management solutions, offers proprietary solutions that analyze performance metrics and business outcomes for continuous improvements. We partner with our clients implementing processes to deliver enhanced business outcomes and cost reductions. By optimizing administrative processes, Genpact delivers bottom line impact with services such as claims capture and management, identification and management of overpaid claims, processing and adjudication. We provide end-to-end claims administration services including claims receipt, imaging, OCR, data entry, error resolution, medical review processes; real-time adjudication and more, all focused on reducing cost per transaction. Our Approach Our approach to claims administration starts by analyzing process at a granular level to improve process efficiency and effectiveness. Our deep insights into the drivers of process variation enable continued and sustained improvements by reducing claims overpayments, revenue leakage, and by supporting efficient turnaround time. We have a huge global team working across our insurance lines and with years of claims processing experience for all large markets including the US, UK and Europe. Because of our global presence we offer multilingual capabilities with unmatched local leadership, the key to driving consistent operations. Client Successes Genpact’s global claims administration services have helped businesses fine tune their processes for real business impact. A client saved $5 million through the identification of claims overpayments. Another client realized a $16 million improvement through the implementation of our end-to-end processes resulting in reduced claims overpayments, minimized revenue leakage and increased turnaround time.