Retail Banking Services Providing excellence in business process management to retail banking establishments is a core focus for Genpact. Our deep industry experience has shown us that process is an untapped resource in driving front and back end business results. Companies who avail themselves of our analytics, technology and pragmatic reengineering realize 2-3 times the gains in process performance. Simply put, it takes a focus on process efficiency and process excellence to generate better business outcomes. To provide this kind of process level expertise, Genpact has created centers of excellence (COE) in 13 countries throughout the world. This enables us to devise the best combination of on-shore and off-shore solutions to support a wide range of retail products. Our years of experience, combined with our unique tools and methodologies, enable us to smoothly transition processes and quickly put clients on the road to optimized outcomes. Service Offerings Deposits & Accounts: Genpact’s deep understanding of retail banking accounts puts us at the forefront for providing services in account setup, account maintenance, error free reconciliations, resolving discrepancies and exceptions as well as end-to-end working of negotiable financial instruments. Loans & Advances: Genpact provides end-to-end solutions for loans and advances for a wide range of products including Secured Loans, Unsecured Loans, Personal Loans, Home Loans and Credit Card processing and maintenance. Other Services: Genpact has in house expertise offering solutions that include back end activities such as Adjustments, Balancing Reconciliation and Controls, Teller Balancing, Remote Proof Capture and Incoming Returns. Impacting Your Business Genpact’s technology, tremendous scale and operational flexibility provide for greater optimization through seamless performance. With deep process capabilities, we deliver value that goes beyond cost reductions to true business outcomes.