Mortgage Services: Servicing Genpact applies over 13 years of mortgage expertise and a focus on process improvements to mortgage servicing solutions. With the advantage of a global delivery network, we provide the ‘best-shore’ solution for complete end-to-end support at the lowest cost. Our focus on quality and value is achieved through strict process analysis, streamlining operations for greater efficiency and revenue generating potential. We provide the latest analytical and technological support to enhance loan servicing operations including setup and payment processing, escrow and tax administration, investor services, default management and note modifications. Our Approach By providing servicing support to mortgage companies, Genpact brings a wealth of experience and options to improve the effectiveness of business operations. Through the latest technology, innovative analytics and strong people support, we can handle the day-to-day functions for fixed rate mortgages, adjustable rate mortgages, biweekly mortgages, and second mortgages by streamlining the transactions associated with servicing and customer support. Our automated and manual services include the tracking of payments, tax and insurance expenses and escrow funds, and generation of coupons, end-of-year statements and letters. Business Impact Genpact’s extensive global delivery network, low-cost solutions and proven-track record add up to comprehensive support with built-in value for mortgage companies. We focus on improved efficiency and effectiveness to optimize outcomes while remaining focused on cost control, quality and improved customer relations. With end-to-end support and the ability to convert from fixed to variable cost model, we typically provide 30-50 percent in cost savings.