Mortgage Services: Sales Services With a deep history in transforming business process management, Genpact Mortgage Services is a leading provider of end-to-end mortgage origination solutions. Our deep mortgage origination expertise includes over 13 years of experience supporting all loan types and billions in loan volume processed via onshore and offshore delivery for services that include market assessment, lead generation, call center support, telephone applications, loan sales, customer counseling and ongoing customer contact. Our Approach With a focus on driving greater revenue and profitability, Genpact’s approach to sales begins with unparalleled attention to rigor and process excellence. We use innovative analytics to complete market assessments based on principles of Lean and Six Sigma resulting in enhanced lead generation. Our support extends to call center and phone applications. We are a pioneer in global business process and technology management and the only vendor with a ‘best-shore’ delivery model capable of providing the right solution to fit a client’s needs. Our call center expertise offers multiple, integrated origination channels including branch networks and online or telephone capabilities for tailor-made support. With our comprehensive end-to-end solutions, we provide ongoing sales support through our existing global delivery network. A multilingual talent base can meet customer needs across multiple geographies and time zones while providing customer counseling and ongoing contact for accelerated sales and higher customer satisfaction. Our deep mortgage origination expertise extends to 1st and 2nd loans, equity lines, retail, wholesale and correspondent channels as well as Conventional, FHA, VA originations. Business Impact Genpact’s quality sales support relies on deep mortgage origination expertise and a history of deep domain knowledge to support mortgage sales. With advanced analytics, self service technology and continuing support we can lower processing costs, increase customer satisfaction and accelerate cycle times by as much as 40 percent.