Mortgage Services: Post Close/Quality Control By streamlining processes and reducing unnecessary activities that add time and expense to the mortgage cycle, Genpact focuses on improving the efficiency and effectiveness of operations. Through the use of Lean and Six Sigma principles we deliver the business impact necessary for Mortgage companies to stay competitive today. We offer end-to-end or component based support that includes Post Close/Quality Control functions such as title recording confirmation, mortgage electronic registration (MERS), post close review, loan stacking and shipping, trailing documents follow up and investor/servicer delivery. Our Approach Genpact, a leader in business process management, combines process expertise, information technology and analytical capabilities to offer a wide range of services in order to support Post Close and Quality Control functions. With operational insight derived from over 13 years of mortgage experience combined with diverse industry expertise, we provide a wide range of services designed to reduce the complexities of operations and streamline performance for maximum efficiency. Our global services combine the best of automated and manual processes to speed the process time of transactions. Automated solutions include data and document management to help reduce the amount of paperwork involved in mortgage operations and speed the cycle time of loans. Enhanced by our technological solutions and specially trained associates, we provide solutions that enhance the speed and breadth of services across the post close and quality control cycle including post close review, title recording and trailing document follow-up. Business Impact With a focus on continuous process improvements, Genpact offers companies a unique opportunity to realize enhanced efficiency in a shortened cycle time as well as increased revenue through low cost quality solutions. Our focus on improving the processes that drive Mortgage services has reduced turn around time by as much as 40 percent and reduced fixed costs by as much as 90 percent in some cases.