Mortgage Services: Loan Underwriting With over 13 years of experience and billions in loan volume processed, Genpact is a leader in providing mortgage services. Our relentless focus on providing exceptional customer service allows us to manage unpredictable mortgage volumes through the peaks and troughs, while our proven process excellence allows for increased efficiency. We offer complete transparency for uncompromised control and expertise in streamlining processes, all designed to strengthen mortgage originations and ensure sound underwriting operations. Our deep expertise includes either end-to-end fulfillment or component based solutions with outcome based pricing for services which include manual underwriting, condition review/approval, quality control, underwriting audit, credit risk, fraud risk, and collateral risk underwriting services. Our Approach Genpact provides seasoned personnel and advanced technology tools for more efficient underwriting operations. By combining technological solutions with efficient manual processes we increase productivity while decreasing cycle times. Digitization of key data, allows for greater underwriting scrutiny, higher process quality and improved credit decisions. This attention to detail increases customer satisfaction and improves lender profitability. We lower credit and operational risk through careful scrutiny of loan portfolios. Even those that appear “safe” undergo rigorous examination in order to mitigate risk. Added to our deep domain knowledge and use of Lean and Six Sigma principles, we optimize outcomes and deliver enhanced business impact through our mortgage underwriting and audit services. Additionally, all files handled are passed through a “live audit” process to ensure accuracy, reliability of decisions and loan salability. Business Impact With a continuous watch over cost control, and quality, Genpact provides end-to-end support of mortgage underwriting services. Through quality personnel, advanced technology and a focus on continuous process improvements, Genpact improves efficiency, and delivers enhanced bottom line impact by reducing risk and exposure.