Mortgage Services: Loan Processing Genpact offers tailor-made and complete end-to end origination capability and solutions. Combined with advanced analytical methodology and our proprietary real-time loan tracking and pipeline management tools, we can help lower the costs of mortgage processing, improve pull-through rates, accelerate cycle times and increase customer satisfaction. Our Approach We believe that a large number of refinances and loan modifications can be executed without live agent assistance. By employing the latest technological solutions, such as our Loan Officer Live® platform, we can operate processes more efficiently. Our integrated solutions combine internet plus Interactive Voice Response (IVR) and voice capabilities to deliver a self-service experience that reduces incoming call volumes and maintains refinance or loan modification term integrity while lowering processing costs and increasing customer satisfaction. With billions in loan volume processed, Genpact has the tools and methodologies, including scalable origination pipeline and workflow technology, to manage operations and reduce costs. Our solutions also provide support with application processing, document verification, flood, title, appraisal, homeowner insurance gathering and required follow up. Business Impact We serve clients with end-to-end and component based services that provide Lean and Six Sigma, the latest technology and unmatched expertise to provide processing support that increases customer satisfaction, lowers costs and has been documented to reduce turn around time by up to 80 percent in some cases.