Financial Technology & Payment Services For years, Genpact has been a leader in business process innovation, helping companies discover the way toward better outcomes and economic growth. Our focus on improving operating efficiencies, combined with our innovative solutions and ability to scale quickly, means greater profitability for companies facing the heavy government scrutiny, crowded value chain and profit margin pressures of the prepaid card industry. With solutions that include analytics and customer management services, as well as the world’s largest finance and accounting team, we reduce operational costs and inspire revenue growth with offerings designed to enhance customer satisfaction and build long term customer relationships. Service Offerings Account Maintenance and Customer Care: With services focused on business outcomes instead of efficiency metrics, we turn your contact center into a revenue generator. Genpact offers a comprehensive suite of solutions including improved IVR functionality, multilingual support and voice and automated solutions, focused on first call resolution to improve customer satisfaction, while targeted upsell and cross sell campaigns improve business profitability and provide the type of customer education that establishes long term relationships. Genpact’s services include: Enrollment, delivery and reactivation Account setup Card issue and account activation Pin generation Reload back office Multi-channel payment support Cross sell and upsell services Marketing Analytics: Our approach to marketing analytics assesses the market with competitor and customer analysis to determine the best strategies to enhance lead generation and selling opportunities. By utilizing strategies such as acquisition risk models, industry research and customer surveys, we can determine the right customers to target with the right offers. This approach provides intelligent cross sell and up sell opportunities to match client interest and need, while improving results and customer relationships. Risk Analytics: Genpact provides risk analytic services that include fraud exposure, charge-back recoveries and overall portfolio risk management. We employ strategies that include transaction fraud modeling, behavior risk scoring and score card validation to help mitigate risk, improve fraud capture rates and improve overall operations. Finance and Accounting: With the world’s largest F&A team, combined with Six Sigma expertise, Genpact provides services that improve operations and drive home solid cost savings for prepaid card servicers. With more than 10,000 accounting and finance professionals, Genpact provides accounts payable, general accounting, closing, reporting, treasury, tax and financial planning analysis services designed to improve operations and deliver cost savings that benefit the entire organization. Impacting Your Business Genpact focuses on business metrics to achieve outstanding performance. By leveraging our account management, contact center, and analytics capabilities with our focus on better business process management, we provide services that enhance operations to drive revenue growth, customer satisfaction and loyalty.