Financing and After Sales Support Automotive clients are not Genpact’s only focus – we also focus on our automotive clients’ clients. These are the people who drive the success of the automotive industry on a daily basis, hence our commitment to ensuring that our clients keep their clients satisfied. To do that, Genpact provides the following financing and after sales support to help improve cash flow and customer support: Collections Perform collection activity on 8-45 day past due delinquent accounts before charge off. Genpact handles inbound and outbound calls for its clients, focusing on negotiating for a promise and being compliant with federal and state regulations. Loss Recovery Collect on post charge off deficiency balances such as small balances, insurance deficiency, total loss or the balance left after the vehicle is auctioned. Inbound Customer Support Handle inbound phone calls from customers who have leased or financed vehicles. Also handle the end of lease/retail queries and help sell new car platforms. Outbound Customer Support Call customers 180 days prior to their lease maturity to remind them of the requisites of end of lease and help them with information regarding buying, returning or getting a new lease vehicle. Admin Operations & General Resolving issues with regards to credit disputes and responding to the customer via credit bureaus or directly as required within allocated time. Insurance - TP Handle calls from insurance companies with regards to queries on total loss of financed vehicles insurance processing - collection of insurance funds on total loss accounts, financial processing - research and correct payment posting errors, misapplied receivables, payoffs and terminations - management of termination of lease and quality records data management. Credit Underwriting Support Provide backend support to credit analysts. Typical queries involve clarification on suspect application information. The agents investigate the veracity of information provided on the credit application through web-based tools and phone calls.