The retail industry today sees a high volume of regular buyers due to factors such as location advantages. The buyer continues to be a relatively fickle customer, exhibiting lower loyalty than he does for the brand of goods he buys. Convenience and price points easily lure the consumer away to other stores, reducing the retail store to little more than a purchase point for his favourite brands. But where’s that ‘favourite store’? Today, customers are constantly seeking more personal experiences at every point of shopping.
This makes retailers focus on increased customer intimacy and channel expansion as key business drivers for the long term. Our retail solutions are specifically designed to help your business grow, even in these uncertain financial times. We help retail companies combat the twin pressures of competition and consumer price sensitivity by targeting the right promotions to the right customers, and help you increase customer loyalty by improving the performance of key processes to eliminate bottlenecks and increase satisfaction. The Intelligence that we add to your systems and processes help slash costs, improve cash flows and produce higher working capital while fostering the sort of long-term retention that drives growth.
Genpact has deep retail expertise, servicing clients across such high-volume environments as Life Sciences, Pharmaceuticals and Consumer Goods. By injecting greater efficiency and effectiveness into the end to end value chain, Genpact’s retail solutions help drive down costs while boosting revenues rooted in greater customer satisfaction and loyalty.
Science drives Genpact’s retail solutions, removing guesswork and ensuring that decisions are founded on facts derived from targeted market insights. Our proprietary Smart Enterprises Processes (SEPSM) methodology goes beyond our engrained Lean/Six Sigma culture. It applies a framework of analytics, technology, and re-engineering to the key processes used by each client to manage its business. Coupled with Genpact’s global onshore and offshore service delivery capabilities, our deep domain knowledge and experience within the retail environment, SEPSM drives truly effective and measurable results- improved cash flow, higher margins, and revenue growth - derived directly from our focus on business outcomes.
We help you produce significant business impact by offering performance-based business models that lower costs while driving year-over-year improvement and growth.
Our deep industry experience and process expertise help our clients optimize marketing spend, manage product pricing and promotions, understand shopper behaviour, increase customer loyalty, and manage retail assortment.
Finance and Accounting [F&A]
Leveraging the world’s largest pool of F&A specialists, Genpact manages over 70 vendors/suppliers, millions of invoices, and over a billion dollars in trade fund accounting for thousands of retail store locations around the world.
Smart Decision Solutions
Employing the power and experience of the world’s largest analytics practice, we help retail clients better utilize the growing number of consumer data sources to understand customer behaviour, develop marketing strategies, and forecast market trends, ultimately improving the effectiveness of trade promotions and inspiring brand loyalty.
Supply Chain Services
Over 50% of Genpact’s supply chain experts have professional academic qualifications, providing end-to-end support for improved forecasting, fulfilment, inventory management, tighter process controls, and more effective supplier relationships.
With over 550 successful projects a 99% on-time performance rate, and greater than 90% overall satisfaction rate, Genpact has proven our ability to increase our clients’ agility and performance in a wide variety of operational improvement and innovation projects.
Genpact’s retail content solutions provide 60% cost savings through consolidation and digitization of marketing communication services, while educating consumers and increasing sales through a wide variety of consumer channels.
Product Profit Volatility Protector: Genpact minimizes the risk of market volatility and cost surge by maintaining portfolio, category and SKU level profits and reconfiguring the supply chain as required.
Genpact is attending Promotion Optimization Institute Summit 2013
April 14-16, 2013, Embassy Suites Chicago, 5500 North River Road, Rosemont, Illinois 60018, USA