Genpact, a leader in business process management solutions, is a global supplier of end-to-end services. Through our extensive operating scale and depth of experience, we have developed a unique process focus methodology. Combined with innovative analytics and technology, we help customers achieve efficient and effective operations that enhance bottom line impact.
Our approach includes a scientific Lean Six Sigma rigor that assesses operations and designs new processes that fine-tune efficiency and maximize effectiveness. We come to an understanding of the “as is” process by defining project deliverables, identifying customers and suppliers, and evaluating data and available metrics to map process flow. Relying on this information, we can identify and prioritize opportunities before documenting and presenting project charters and next steps.
Our reengineering approach also includes new process design by brainstorming with operations teams, identifying VA/NVA process steps and mapping bottlenecks. We rework process defects and establish baseline process metrics before recommending new process designs. Sign-off on processes occurs after a benefit analysis to verify the expected outcomes.
Genpact’s process-focused approach and reengineering capabilities provide the maximum efficiencies and effectiveness for business operations. Our ability to define process and establish robust benchmarks provides for renewed process design, enhanced efficiency and bottom line growth.