Genpact has been powering the global automotive companies through a continuum of services that help them run smarter processes, smarter analytics to identify trends and issues, prevent future risks and smarter technology to transform internal operations and customer relationships. These three pillars are helping automotive companies in:

• Increasing global supply chain visibility, optimizing working capital and driving deflation through our suite of smarter supply chain, procurement and finance and accounting processes.
• Helping drive cost efficiencies and enhancing operational excellence through our deep granular process expertise and Lean Six Sigma rigor
• Leveraging our innovative and cost effective global delivery platform spread across 51 centers in 17 countries – This helps auto companies to go to market faster at reduced cost
• Increasing end consumer satisfaction and loyalty through effective management of aftermarket supply chains and comprehensive auto-finance services

Genpact’s global automotive practice provides end to end services across:

• Accounts Payable
• Accounts Receivable
• Travel & Expense
• Fixed Assets
• Account Reconciliations
• General Accounting

• Supply Chain Decision Services
• Indirect Source to Pay
• Direct Procurement
• Logistics and Fulfillment
• Aftermarket Services

• Analytics – Spend Analytics, Dealer financial analysis & reviews, risk management reports, loss forecasting
• Re-engineering - Project-based assignments with a specific target i.e. Increase in warranty recovery from supplier, Improve order to deliver process etc
• Sales and Marketing
• Risk Management

• Strategy and Planning
• Package & Platform optimization

• Early and Late Stage Collections
• Customer Services
• Consumer Finance Support – Loss-Delinquency Forecasting, Risk and Collections Analytics, Remarketing
• Commercial Finance Support – Floor-Plan, Credit Management, Reporting, Dealer Analytics, Liquidation and Termination

• Payroll Services
• Recruitment & Selection
• Learning Development
• Separation Management 

• Forecasting and Planning

• For a Leading Automobile Manufacturer, Genpact provided an inventory classification, analysis, and planning tool for life cycle management of accessories, accurate tracking of 600K+ SKU inventory for identification and reduction of aged inventory. The customer realized a 5% savings in inventory and $10 million impact on cash flow, with a 25% reduction in obsolescence.

• For a Leading Automobile Manufacturer, Genpact initiated a dealer-level analytical model to predict tire sales, ensured profitability maximization through tire sales and cross-sell opportunity. The customer saw an incremental tire sales of approximately $ 1 million per year (with a 90% accuracy through forecasting model).

• For a Large Auto Finance Company, Genpact replaced their existing forecasting technique with a statistical model taking into consideration the current macro-economic conditions. This helped in reducing the cycle time administrative processes by 30% and a 60% reduction in costs with 3–5% upfront productivity increase.