Blogs

Runaway Spreadsheets and Renegade Users

Anoop Lalla, Vice President, Practice Leader, Enterprise Application Services – Business Intelligence and Data Services | May-13-13

Spreadsheets are still the most ubiquitous BI fixture in any organization around the world. Depending on the stakeholder you have these discussions with there is always a different view of this problem: spreadsheets being labeled as either life savers or renegade. This leads to the....

Categories: Organization Effectiveness

Tags: IT, Business Intelligence, Data Warehousing, BI

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Using data to win customer loyalty in Aftermarket services

Gopalakrishnan V K, Vice President & Global Practice Leader, After Market Services (AMS) | Apr-19-13

The objective of most service businesses is to keep customers satisfied at an optimal cost and to drive up revenue. However, in most cases, services strategies are broad-based and rely on data which is static rather than dynamic. In an indiscrete business such as service where the people and parts s....

Categories: Organization Effectiveness

Tags: Aftermarket Services, Quality, Customer Loyalty

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Is Your SSC ‘Generation Three’?

KP Santosh, Vice President - Reengineering | Mar-28-13

In all likelihood, your organization already operates a shared services center (SSC) in one function or another. Perhaps it’s called by another name: Global Business Services – a.k.a., GBS. Whatever nomenclature you use, chances are somewhere in the world you have a team of people workin....

Categories: Organization Effectiveness

Tags: CFO, Organization, SSC, Shared Services

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Don’t look for talent. Build it.

Sidhartha Shishoo, Head of HR, Analytics | Mar-14-13

Why do we see so much interest around Analytics or “big data” these days? I was reading an article in HBR about “Data Scientist “being the sexiest job of the 21st century. It had an interesting example of how Dr. Jonathan Goldman- a PHD from Stanford – who is work....

Categories: Organization Effectiveness

Tags: Talent, HR, Analytics

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Seven Best Practices for Effective Deduction Management

Gary Lynam , Vice President, Business Development | Mar-12-13

Deductions are a business reality. The more complex the sales program and price schedules or the higher the order volumes and velocities, the greater the opportunity for deductions to occur. While some deductions are contractually preauthorized and planned for, such as trade promotions, allowances ....

Categories: Organization Effectiveness

Tags: Deduction, Technology, Lean Six Sigma, CFO

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