We are living in an era of tremendous change. Digital technologies are changing the way we live, work, shop, learn and converse with each other. There is hardly any sphere of human activity that is untouched by the ongoing digital revolution. The world we live in today is almost unrecognizable from the one we knew just ten years ago. And who can predict what it is going to be like in 2026?
From a business perspective, these are exciting times. How we negotiate the twists and turns of the digital journey ahead of us will determine the shape of things in the years to come. If we remain complacent, content with what we have achieved, rigid and unchanging, the road ahead will be a tough one to negotiate. If, on the other hand, we take advantage of the many emerging opportunities, we will thrive and prosper. It is really quite a simple formula!
The exact nature of the technological change is not easy to predict, but one thing is for sure – the company that wins will be the one with the best people. Now, more than ever, people are going to determine who stays at the head of the pack, and who lags behind.
So, how do we go about building a company of great talent in this digital world?
Quite simply, by hiring the best the digital world has to offer. We have to become the preferred destination of great talent. At Genpact, it is our aim to equip ourselves with digital giants and stalwarts. Once we have acquired this great pool of talent, we need to ensure that they are constantly being trained, constantly learning, growing, adapting, innovating. Digital dexterity has become a core need in our employees and we have to help them achieve this. Lean DigitalSM, SEAL (School of Effective & Aspiring Leaders) OpEx Game, LMS iLearn, Lean Six Sigma Microsite – Q-PLAY (the Quality Platform for Learning And You): these are just some of the many ways in which we are ensuring that our people are always ahead of the game, and fully cued into and savvy about our clients' businesses.
We need to work with our clients, partner them, anticipate their business needs and create unique solutions for them. In the last three years we have witnessed a significant maturization of technology. We have been able to leverage advances in big data, mobility and other areas of scalable enterprise technology. Rapid strides in cloud computing and analytics have already widened the scope of our offerings to our clients considerably, allowing us to deliver them consistently superior solutions. This is where the innovation and insight of the people we employ is going to make all the difference.
I cannot begin to explain how excited and alive I feel at the thought of what lies ahead, what opportunities await us, and how much there is for us to discover and achieve. I can only say: let's ride this amazing digital wave together – and cruise ahead into the future!