Based in New York, Tiger is credited as one of the industry leaders who pioneered the global business process services industry. Under his leadership, Genpact (formerly GE Capital International Services) evolved from a division of GE operating out of one emerging market into a global business process and technology services leader with $2.1 billion in annual revenues in 2013 and more than 65,000 employees across 25 countries. Based on the company's GE heritage and Lean and Six Sigma DNA, Tiger spearheaded the development of Genpact's Smart Enterprise Processes (SEPSM) proprietary framework for making business processes more effective and driving transformation for global enterprises.
Tiger frequently writes and speaks about global talent issues, continuous skill development, and the importance of building a strong corporate culture. He is also passionate about diversity and serves as one of the founding supporters of the US chapter of the 30% Club, an organization of CXOs focused on achieving better gender balance at US companies.
Tiger began his career with the Unilever Group in India where he spent seven years in sales and marketing and then three years with Citibank's Consumer Financial Services businesses in business, sales, operations and credit. He joined GE Capital in 1994 as head of Risk in India, going on to become CEO for GE Capital's Global Consumer Finance and Auto Financial Services operations in India.
In 1999 he became CEO of GE Capital International Services, significantly expanding its service offerings and operations. In 2002, he moved within GE to the Global Commercial Lending Businesses in the U.S. as global head of Six Sigma and Global Operations.
Tiger rejoined Genpact in February 2005 as executive vice president, Sales, Marketing and M&A and was promoted to the position of chief operating officer in 2009. He was named president and CEO in June 2011.
Tiger holds a degree in mechanical engineering from the Indian Institute of Technology, Mumbai, and an MBA in finance and marketing from the Indian Institute of Management, Ahmedabad.