Based in New York, Tiger is credited as one of the industry leaders who pioneered a new global business model and transformed a division of GE (formerly GE Capital International Services) into Genpact, a leading business process management and technology services company with $2.1 billion in annual revenues in 2013. With more than 66,000 employees across 25 countries, Genpact designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. The company generates impact for more than 800 clients, including more than one-fourth of the Fortune Global 500 representing key vertical industries.
Based on the company's GE heritage and Lean and Six Sigma DNA, Tiger spearheaded the development of Genpact's Smart Enterprise Processes (SEPSM) proprietary framework for making business processes more effective and driving transformation for global enterprises. Genpact is publicly listed on the NYSE under the symbol ‘G.’
Tiger frequently writes and speaks about global talent issues, continuous skill development, and the importance of building a strong corporate culture. He is also passionate about diversity and serves as one of the founding supporters of the US chapter of the 30% Club, an organization of CXOs focused on achieving better gender balance at US companies. Tiger is also a member of the WSJ CEO Council.
Tiger began his career with the Unilever Group in India where he spent seven years in sales and marketing and then three years with Citibank’s Consumer Financial Services businesses in sales, operations and credit. He joined GE Capital in 1994 as head of Risk in India and went on to become CEO for GE Capital's Global Consumer Finance and Auto Financial Services business in India.
In 1999 he became CEO of GE Capital International Services, significantly expanding its service offerings and operations. In 2002, he transferred within GE to the Global Commercial Lending Businesses in the US as Global Operations and Six Sigma leader.
Tiger rejoined Genpact in February 2005 as EVP of Sales, Marketing and M&A, was promoted to the position of COO in 2009, and was named president and CEO in June 2011.
Tiger has a degree in mechanical engineering from the Indian Institute of Technology, Mumbai, and an MBA, majoring in finance and marketing, from the Indian Institute of Management, Ahmedabad.