Customer Experience

Accelerate digital transformation through a customer-centric lens

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1.

Cora Journey360 guides data-driven journeys and personas.

2.

Develop better customer experiences by fusing design thinking and user experience with agile methodologies.

3.

We architect and develop new portals to enable self-service and improve customer experience.

250

Fortune 1000 clients

50%

market share growth from platform innovation

50%

faster ROI through agile methodologies

4.

We have products and solutions that fit your needs

I want to reimagine my customer experience.

1 Products & Solutions

Customer-Centered Digital Strategy

Our journey-driven transformation approach, enabled by Cora Journey360, helps you reimagine the customer experience in the context of business strategy. We apply qualitative and quantitative research to map experiences to customer and employee needs – and leverage Cora Journey360 to create data-driven journeys and personas.

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I want to create a new digital product or service.

1 Products & Solutions

Platform Modernization

We combine best practices, out-of-the-box thinking, and a designed agile approach to help you create new digital products and services. Multidisciplinary teams engage in every step of the process from strategy through execution. Plus, ongoing sprints and continuous user feedback drive speed, quality, and continuous innovation.

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I want to modernize my digital products and platforms.

1 Products & Solutions

Service Design

We help you deliver CX value with agile velocity, accelerating your ability to modernize innovative products and platforms. Our multidisciplinary teams take a holistic enterprise view that drives speed, agility, and scalability.

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I want to measure my customer experience.

1 Products & Solutions

CX Measurement

Cora Journey360 provides a single source of truth about your customers, enabling critical experience measurement. Data-driven dashboards, which connect to front-, middle-, and back-end operations, illustrate the health of journeys over time. We combine software and best practices to help teams identify and communicate measurable benefits to C-suite executives.

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I want to rapidly scale my customer experience initiatives.

1 Products & Solutions

High Velocity Engineering (vs. IT)

We leverage high velocity engineering (HVE) capabilities to develop purpose-built customer experience solutions for our clients. We combine the right digital building blocks – including artificial intelligence (AI), robotic process automation (RPA), and the Internet of Things (IoT) – based on your needs, timing, and budget.

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Find answers to your business needs.