Property & Casualty Claims Management

Our claims solutions achieve the optimal balance between customer satisfaction, loss adjusting expense, and loss accuracy

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1.

We start with the right target operating model to unlock the benefits of digital

2.

Our digital products such as Inspection Assistant and Claims Manager form part of our end-to-end claims workflow, powered by Genpact Cora, our AI platform

3.

By combining the digital understanding of an insurtech with claims expertise and business process know-how, we've transformed claims for major insurance players over the past 15 years

100+

insurance clients

40%

cut in cost of claims

>5%

sharper loss accuracy

4.

We have products and solutions that fit your needs

I want to shorten my claims cycle

1 Products & Solutions

FNOL and fast-track claims services

Genpact's FNOL and fast-track claims services support loss and expense control, in tandem with creating a better customer experience. We use a suite of digital tools to make FNOL easier for customers, and segmentation and fast-tracking easier for carriers.

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First notification of loss and fast-track claims services

How can I automate claims assignment and segmentation?

1 Products & Solutions

Claims segmentation and triage analytics

We use an AI model embedded within the claims workflow to deliver real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization. Claims are assigned a complexity score using our analytics platform that recognizes patterns of similar nature historical claims, along with parameters such as severity, cycle time, litigation and subrogation potential, degree of suspiciousness, bodily injury, and extent of physical damage.

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Claims segmentation and triage analytics

I need to speed up field inspections

1 Products & Solutions

On-demand loss adjusting and claims handling services

Insurers can leverage our network of licensed adjusters and digital inspection platforms. We have 2000+ credentialed loss adjusters to help deal with spikes in CAT claims. Our digital inspection tools mean insurers can prepare basic estimates and appraisals, verify the current property or scene condition, and deliver superior customer service, without leaving their desk.

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Field services

I need to simplify contents inventories

1 Products & Solutions

Contents inventory services

We offer a nationwide network of trained contents experts who handle contents inventories from compilation, to evaluation and fulfilment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents

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Contents inventory services

I need to improve customer satisfaction during the repairs process

1 Products & Solutions

Managed repairs service

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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Managed repairs service

I need to reduce claims fraud

1 Products & Solutions

Claims fraud analytics service

Our claims fraud analytics service uses predictive modeling and 600+ business rules to identify, score, and prioritize possible cases of fraud. It runs on a continuous scoring framework which triggers algorithm scoring starting at first notice of loss and then when new information becomes available on a claim. 

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Claims fraud analytics service

Find answers to your business needs.