Why banking’s ‘omnichannel’ dreams haven’t become reality – Jeffery Brown – Digiday
Automation, employees and the bottom line – Tiger Tyagarajan – CIO Dive
Does automation mean job losses for accountants? – Gianni Giacomelli & Prashant Shukla – Accounting Today
CIO Jury: More than half of CIOs have no formal digital transformation plan - Genpact Research Institute - TechRepublic
Fintechs as a potential disruptor or enabler for the insurance industry - Scott McConnell - insBlogs.com
How Genpact's AI works to improve contact centers - eWEEK
Pacific Life selects Genpact for distribution via BPM – Insurance Networking News
A look at Genpact’s digital disruption - The Advisor
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