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Of disruptive innovation, crowds, moonshots – and industrialized business service operations

Gianni Giacomelli, Senior Vice President – Product Innovation | Apr-04-13

This is not an ordinary “innovation boot camp” story – and for those familiar with the work of Clayton Christensen, it is worth reading through to the bottom…   On Friday we were given the opportunity to talk about Genpact in front of a group of CXOs and senior exe....

Categories: Innovation

Tags: Innovation, Crowdsourcing, Genpact

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Innovation vs. operational excellence: Which one will you invest into when your outlook is uncertain?

Gianni Giacomelli, Senior Vice President – Product Innovation | Feb-22-13

Innovation typically tops the  “CEO’s priority list” in most business surveys. But the world has changed: extreme volatility makes demand and supply fluctuate more and less predictably, which – due to the relatively rigid cost structures and slow decision-makin....

Categories: Innovation

Tags: Innovation, Operation, CFO

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Every transaction counts

Payal Agrawal, AVP, Genpact | Feb-14-13

Finance and risk managers often worry about the increased risk which can easily trigger a crisis that results in heavy losses, bad publicity—and in some instances, bankruptcy. The modern value chains, with myriads of suppliers, partners and clients – distributed globally, often in new ma....

Categories: Innovation

Tags: Innovation, Transaction, Order to Cash

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Missing woods (and jungles) for trees - the ever-raging debate on innovation in outsourcing and GBS

Gianni Giacomelli, Senior Vice President - Product Innovation | Feb-12-13

Deborah Kops, one of the most refreshingly controversial voices in our space, recently wrote a blog titled “Is innovation in outsourcing insanity?” The discourse around innovation in this space doesn't seem to have evolved much in the last 7-8 years...since the time when talking outsourc....

Categories: Innovation

Tags: Outsourcing, GBS, Innovation, CFO

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Why Global Business Services (GBS) drive sustainability, and why it matters to the CEO

Gianni Giacomelli, Senior Vice President – Product Innovation | Jan-15-13

It is not about the carbon footprint of G&A - there is much more at stake. Despite all the posturing and fanfare, many organizations still don't see "sustainability" as a critical boardroom topic (see BCG survey here). The reason why CXOs and GBS leaders can be aligned on the sustainability....

Categories: Innovation

Tags: GBS, G&A, Economic, Innovation, CFO

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