Gopalakrishnan V K,
Vice President & Global Practice Leader, After Market Services (AMS)
|
Apr-19-13
The objective of most service businesses is to keep customers satisfied at an optimal cost and to drive up revenue. However, in most cases, services strategies are broad-based and rely on data which is static rather than dynamic. In an indiscrete business such as service where the people and parts s....
Categories:
Organization Effectiveness
Tags:
Aftermarket Services, Quality, Customer Loyalty
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